Returns, Refunds & Tiered Coverage Plans

At WANGAN by DMS, we take pride in the quality and reliability of our products. However, we understand that situations may arise where a return or refund is necessary. Below is our Standard (Free) Return & Refund Policy.

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Standard Return & Refund Policy

1. Unlimited Returns for Unused Items
   • Return any unused, uninstalled product in its original condition at any time for store credit.
2. Damages & Issues Within 30 Days
   • If your item arrives defective, damaged, or incorrect, notify us within 30 days.
   • We cover return shipping for confirmed defects or errors; you cover shipping for change of mind.
3. How to Request a Return
   • Email info@wanganbydms.com.au.
   • Please await approval and instructions before sending items back.
4. Refund Method & Processing
   • Under this Standard Policy, store credit only once a return is approved.
   • Processing may take up to 15 business days upon receiving your return.

How to Request a Return

• Initiate the Return: Email info@wanganbydms.com.au
• Return Shipping & Resolution: For approved defects, we pay return shipping. You decide on a full refund or store credit after inspection.

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Refund Method & Processing

• Refunds under this Standard Policy are issued as store credit once a return is approved.

• Processing may take up to 15 business days from the date we receive your return.