Shipping policy

Estimated Delivery Time

For an estimated delivery time, please visit the product page of the item you wish to purchase. Enter your postcode into the "When will I receive this item?" section to receive a tailored delivery estimation. Please note that these estimates can vary based on stock availability, shipping conditions, and other variables.

Free Shipping

Every order will automatically receive free standard shipping, ensuring you get your items without any additional cost.

Free Express Shipping / Same Business Day Delivery

For expedited shipping options, you’ll see the additional cost once your items are added to the checkout. Express and same-day delivery fees vary based on the product and delivery location, so we're unable to provide a standard rate in advance.

Same-day Dispatch

WANGAN by DMS aims to dispatch all weekday orders placed before 12:00 PM (AEST during standard time or AEDT during daylight saving time) on the same day.

Order Tracking

Once your order has been dispatched from our warehouse, you will receive an email notification with your shipment tracking information. Please note that tracking details might arrive a day after dispatch, and be sure to check your spam folder if you don't see it in your inbox!

International Shipping Policy

Please be aware that international shipments may be subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in our shipping fees.

Important Notes

While we strive to provide accurate delivery estimates, please be aware that delays can occur due to factors such as stock availability, shipping conditions, and other unforeseen variables. We appreciate your understanding and patience in such situations.

Rest assured, tracking information is always provided for products above $50. You will receive an email notification with your shipment tracking details as soon as your order is dispatched. For items below $50, if tracking is available, you'll be notified accordingly. Regardless, we ensure that every order is handled with the utmost care and delivered promptly.